Refund & Return Policy

At HelperGadget, we stand behind every product we sell. This policy explains your rights and our commitments when it comes to refunds and replacements for digital software keys.

Digital Products Policy

All products sold by HelperGadget are digital license keys delivered electronically by email. Because digital keys are delivered instantly and cannot be "returned" in the traditional sense, our policy is designed around replacements and resolution rather than physical returns.

Our Replacement Guarantee

If your license key does not work, we will replace it — no questions asked. This guarantee covers:

• Keys that fail to activate with Microsoft's servers
• Keys that have already been used by someone else
• Keys that are invalid or generate an error during activation
• Keys that are for the wrong edition of the software

Refund Eligibility

Cash refunds are available in the following situations:

• We are unable to provide a working replacement key after two attempts
• The product delivered was significantly different from what was described
• A technical error resulted in a duplicate charge

Non-Refundable Situations

We are unable to offer refunds in the following situations:

• You purchased the wrong product (e.g., Windows version or Office edition)
• Your computer does not meet the system requirements for the software
• The key was successfully activated and you changed your mind
• More than 30 days have passed since your purchase

Refund Process

Approved refunds are processed through PayPal within 3–5 business days. The refund will be returned to the original payment method used for the purchase.

How to Contact Us

For any refund or replacement requests, please contact our support team at support@helpergadget.com. We are committed to resolving every issue fairly and promptly.